Sit N Sleep

Hi

We bought a bed in Feb 2023 at you Murrieta store

I talk to mgr.before we came to store,told her our budget

And about by fibromyalgia..how hard its to sleep..no

Problem we have a machine to check you out.

So we went,their for about 5 to 6 hours and no its was not busy.

Only one or two customer's.

We laid in machine said we needed firm mattress.

So she has us lay on three mattresses, says in price point range.

So we laid on beauty rest,like it , not in budget

Try this one ,sorry looks like its not in your budget

Well i can put you in this beauty rest,you said you would mind a floor

Model..its just what you were looking for,not found this week its

A medium soft,people over 230,which we do,should not be in a medium

Soft,maybe a medium firm,but should be a firm mattress.

We did the machine,she saw we are heavy and she puts us in a medium soft.

Customer service are blaming the customer..that is wrong..when customers

We are trusting that person to get us in the bed we need, no matter what the

The budget it.

The beauty rest bed where do i start...the bed has a lump,almost the middle of bed

You can put a leval on bed from cornor to cornor..and it goes straight,then oh wait there is a hill,then goes down..that is not normal..unless that floor model is really old

Or a return bed..or they are really abusing floor models.

Two expect later..we are denied..1st review i thought it was considering sagging

Second time i told them...i said its not sagging..its flaw in bed or defective.

Then the inspections said things we did not say..but i did say ihave fibromyalgia And we almost paid 1000.for bed ..do not want to buy another one in yr

Very nice they will exchange it,but we have to go to store..so husband has to take a day off...drive a hour away..not included i have trouble on drives..to go back to store

And start all over again...how do we trust them,customers services blames the

Customer for problems with bed..are we experts..thats why we come to you

To help get the right bed.

I cant buy on line why because even if i get a new bed ,they said thats the only bed i will

Get even if i get a new one and pay the difference..thats real good custmer service

So to sum it up.. i went to a store that specializes in selling mattress,if laid in machine

To get right fit,then shown 2 mattress i liked that were new,and was told in budget..

Then put in floor model,that was damage or return..now i have to go back to store

Start all over..durning busy time..cant buy on line even though prices are cheaper on

Some..doesn't matter if i find new mattress in price point,it will not be covered if

Something is wrong..and pay over 100.for delvery..and it has not even been 6months

And almost 3mons dealing with inspections.

Should i be looking forward to that...i dont think so

I feel and know we were taking advantage

Danny and Valerie Moore

.

We purchased a mattress through Greg at the Culver City location. We visited the store 3 times and discussed exactly which mattress we wanted.

On day of purchase we went over prices and he scrolled through the computer saying that there is one at a discounted price that was returned by a previous customer. We ordered a bed frame and realized that the mattress we received is a cal king. We wanted an eastern king. Never once did we ask for a cal king.

He is stating that no returns can be made. I can understand if this was our fault but he selected and quoted us the incorrect mattress size. We had to cancel the bed frame.

I am pregnant due anytime these coming weeks and requesting to exchange for an eastern king mattress. Responsibility should be upheld and situation remedied esp if the fault lies with the seller.

Bought a mattress a year ago and it hard as a rock, I thought support was the way to go. I went back to sit n sleep and they said I had a 365 day exchange policy.

The delivery crew has come 3x now and won't do the exchange. Also they don't wear masks, gloves, speak English, and their hands were all dirty. I inspected the mattress before they came( I also use 2 matress protectors) They took my matress to the truck and brought my new one in then they brought the old one back in and said it was stained and it was damp. Each time they come they find some other reason to not exchange the mattress.

Customer service doesn't care and now I have a mattress that for all I know they did something to it in the truck the 1st time! I would have noticed a damp stain before they came. I'm so upset and now have no mattress I feel comfortable sleeping on. With Covid I'm not even sure I want it in my house now.

BEWARE OF EXCHANGE SCAMMM!! I have no idea what they did once it was on the truck!

Customer service is rude and dismissive. Now I have to go spend money in this economy for a new one